Shipping FAQ
We currently provide free shipping service now.
What shipping methods do you offer and what is the estimated delivery date? Where can I check the shipping status of my order?
Shipping from Chinese Warehouse: | ||
Airmail and register airmail | Area | time |
United States, Canada, Netherlands, Spain, Germany, France, Japan, Republic of Korea, United Kingdom | 7-15 business days | |
Australia ,New Zealand, Singapore |
7-15 business days | |
Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland | 7-20 business days | |
Brazil, Russia, Mexico | 15-35 business days | |
Other countries | 7-25 business days | |
EMS | All countries except those listed below | 6-8 business days |
Brazil and Russia | 10-25 business days | |
Expedited Shipping*(DHL) | 3-7business days to worldwide. | 3-7 business days |
Shipping from Local Warehouses: | |||
Warehouses | Shipping Type | Shipping Time | Country |
UK Warehouse | Royal mail | 5-12 business days | UK & Other EU countries |
UPS | 3-7 business days | ||
US Warehouse | USPS | 3-6 business days | United States, Canada |
UPS | 2-5 business days | ||
DE Warehouse | DHL | 3-8 business days |
DE & Other EU countries. |
FR Warehouse | Express | 2-5 business days | France & Other EU countries |
ES Warehouse | Unipost | 2-15 business days | ES & Other EU countries |
Express | 3-7 business days |
ES Warehouse Express shipping 3-7 business days can be delivered to ES & other EU countryies
The transit time depends on where you're located and where your package comes from. The shipping times are a general guide and do not apply to some remote areas. If you want to know more information, please contact our customer service. We will settle your problem as soon as possible.
How Can I Trace My Order?
You can follow your order both during processing and after it has left our warehouse
Processing: You can check the status in "My Orders" page in your BeHealth account.
Shipped: Once your order is shipped, you will receive an email from us. In this email, there is the tracking information for your packages as well as the website in which you can trace your order at. Tracking information is also available in your Order Details page.
If you do not want to have an BeHealth account, You can also choose to track the order in "chat with us", then enter the order number starting with # and your email address.